Frequently Asked Questions

Yes, we at PawzNDogz, provide a thorough needs analysis, personal consults to understand the breed, age, sex, activity, challenges faced, specifications etc. We also provide consults via phone, chat, email and online (FaceTime, WhatsApp, Facebook, Instagram, Google Meet, Skype, Zoom). You can book your consult session here.

We understand, there might be instances when a product might not be a right fit for your pupper. No worries, we have a hassle-free Return / Refund Policy here. Kindly refer to the same for the process and further details

We understand, there might be instances where you might want to exchange the product. Kindly refer to the Returns / Refunds / Exchange policy for the process and further details.

Although we hand-check all our products, there might be those rare cases where there might be an oversight. Yes, we provide a 30-day warranty on our products.

What we cover - manufacturing defects, damaged products on arrival (not applicable for pick-up orders)

What we do not cover - Physical damage from wear and tear

Each case shall be assessed to determine the course of action. An immediate replacement shall be provided for a product whose functionality has been impacted owing to the defect or a store credit shall be issued, based on the magnitude of the defect.

Yes, we do accept pre-orders. If the product you are interested in, is not available or out of stock, kindly email us at pawzndogz@gmail.com and we shall reserve the product when they are available again.

Yes, we also provide a provision for picking up your order. The orders can be picked up in Acton, Halton Hills. The pickup address shall be messaged to you when the order is packed and ready for pick up.

Note: Orders are available for pick up the next business day onward (Except pre-orders)

Pickups are available between Monday to Friday, 6:00 PM - 8:00 PM, Order ID is required for pickups.

We provide free delivery to Acton, Georgetown, Norval, Milton, Rockwood, Erin, Guelph / Eramosa and Brampton.

All orders shall be shipped via one of the following carriers using standard shipping (3 – 7 business days)

Unless specially requested for Express:

Canada Post (Regular)

Purolator

Canpar

Fedex

UPS

The delivery times stated above, are estimated and may vary during the weekends, holiday seasons and special conditions

Kindly email us / contact us at pawzndogz@gmail.com in case of an expedited same-day / next-day delivery. Expedited / Emergency deliveries shall be done at extra shipping cost except for local deliveries in Acton, Georgetown, Norval, Milton, Rockwood, Erin, Guelph / Eramosa and Brampton.

Currently, we ship all through Canada and USA. For other countries, kindly reach out to us by email / contact us for a shipping quote.

Yes, we do distribution / wholesale all through Canada.

Yes, kindly refer to the products available for distribution/wholesale on our Wholesale page.

Kindly visit our Wholesale page for exploring products available for wholesale request for a quote by submitting the form with the required information so that we are able to provide you with a quote.

Yes, the minimum order quantity is overall 5 pieces for the first order and subsequently 5 pieces for each variant for subsequent orders.

PawzNDogz prides itself on thorough needs analysis, personal consults, premium, high-quality products, fast and reliable shipping and highly appreciated relationship-based customer service.

We focus on unique, premium solution-oriented products that help to provide your fur babies with the best life.

Unfortunately, we do not have a storefront and are available online only.

We also provide consults via phone, chat, email and online (FaceTime, WhatsApp, Facebook, Instagram, Google Meet, Skype, Zoom). You can book your consult session here.

For our local customers, we also provide personalized fitting sessions for our furry clients.